A moving term is the phrases or words moving companies generally use in the moving service industry. We’d like to make it easier for you to understand when we say certain words or phrases. Take a look at our moving glossary so you can get a better understanding of the vocabulary we use for movers. You can also ask the mover directly to help you answer any questions you may have.
MOVING GLOSSARY TERMS
# – MOVING TERMS
110 Percent Rule:
Movers are required by law to deliver your goods for no more than 110 percent above the price of a non-binding estimate.
60 Cents Per Pound:
The mover assumes liability for no more than 60 cents per pound ($1.32 cents per kilogram), per article.
A – MOVING TERMS
Fees for accessorial services. Also called Additional Services Charges.
Accessorial (Additional) Services:
Services (other than the transportation of household goods) such as packing, appliance servicing, unpacking, or piano stairs carry that are either necessary to complete the move or are requested by the customer (or that are necessary because of landlord requirements or other special circumstances).
A structure secondary to the main building on a property, e.g., a garage, shed or pump house.
Interest on a mortgage that has accumulated over a specific amount of time. Interest payments cover the month prior to the due date or after it is earned.
Acknowledgment Claim Receipt:
A postcard sent to a customer after the customer’s claim form is received by Wee-Move’s customer service department that acknowledges the claim is being processed.
Actual Cash Value (ACV):
Money equal to the cost of replacing lost, stolen or damaged property after depreciation. A method of determining the worth of improvement.
The total cost of the move from start to finish.
Additional Services Performed at Origin/Destination Service and Delivery Report (ASPOD):
A form that serves as proof that additional services were performed at origin and/or destination. The customer’s signature verifies that the service was completed as stated.
An amendment made to the market value of a comparable property if the property has, or possibly does not have, a feature that distinguishes it from the subject property.
Charges for services performed by someone other than the mover. A professional, craftsman or another third party may perform these services at your request. The mover pays for these services and adds the charges to your bill of lading charges.
The unfavorable use of a property that possibly depreciates its value.
An independent mover under agreement with Wee-Move that is empowered to act on Wee-Move’s behalf in servicing the interstate (out-of-state) movement of household goods.
Appliance Service by Third Party:
The preparation of major electrical appliances to make them safe for shipment. Charges for these services may be in addition to the line-haul charges.
A notice sent by Wee-Move that informs the party stated on the bill of lading of the estimated arrival date of the shipment. An arrival notice on an international move normally indicates where the cargo will be available for customs clearance, pick-up or comparable handling, when free-time will expire, any applicable charges, or any other requirements that must be met prior to release.
The process of taking household goods apart for transportation and putting them back together at the destination.
A tax, or assessed value, placed on a property for purposes like public improvement or maintenance.
The person who determines assessed values.
A useful item or something of value owned by a person. An asset can be tangible or intangible and can include stocks, bonds, and property.
The person who receives a transfer of property.
The person who transfers property.
Auxiliary Service (Shuttle):
If the assigned over-the-road van is unable to make a normal pickup/delivery because of physical constraints and a second, the smaller vehicle is needed, this is considered Auxiliary Service (a shuttle). Examples of such physical constraints include situations such as a road or driveway that is too narrow, a bridge unable to support the weight of the van, and the inability to park the moving van within a reasonable distance of the pickup or the delivery residence. Charges for the second, smaller, vehicle are assessed on an hourly basis, in addition to charges for the extra labor involved in making the pickup with the shuttle truck.
B – MOVING TERMS
Bill of Lading:
The receipt for your goods and the contract for their transportation. NOTE: It is your responsibility to understand the bill of lading before you sign it. If you do not agree with something on the bill of lading, do not sign it until you are satisfied that it is correct. The bill of lading is an important document. Do not lose or misplace your copy.
Binding / Non-Binding Estimate:
A binding estimate is an agreement made in advance between the customer and the mover that guarantees the total cost of the move based on the number of items and services shown on the estimate. A non-binding estimate is the carrier’s approximation of the cost based on the estimated weight of the shipment and the accessorial services requested. A non-binding estimate is not binding on the carrier and the final charges will be based on the actual weight and tariff provisions in effect on the day of the load.
The agent who accepts the order for your move. The booking agent may or may not be your origin or destination agent.
A person who, for compensation, arranges or offers to arrange, the transportation of cargo by an authorized carrier. A broker does not provide the actual truck transportation. A broker does not assume responsibility for the cargo and usually does not take possession of the cargo.
Items such as pianos, cars, boats, snowmobiles, and campers usually carry a bulky article charge to compensate the carrier for the difficulty of loading and unloading such articles, and their unusual bulk or low weight density. In some cases, an additional “weight additive” is applicable.
C – MOVING TERMS
The movement of goods by a carrier.
A company in the business of transporting goods between points for compensation. The mover transporting your household goods.
The financial liability for loss or damage of goods based on the value placed on the goods. The liability the carrier assumes for your possessions. There are several different liability options available to you so be sure to ask the carrier’s representative to explain each option, its ramifications, and its cost. Carrier’s Liability is often incorrectly referred to as “insurance.”
Shipper’s statement of loss or damage to any of his or her household goods while they were in the care of the carrier or its agent. Such a statement is generally made on a “Claim Form.”
Collect on Delivery / Cash on Delivery (COD):
Shipments where the customer pays moving charges at the time of delivery. For COD shipments, payment is required in cash, or by traveler’s check, money order, cashier’s check or credit card (pending a prior credit card approval process). Personal checks are not accepted for payment of COD charges.
Any person who is named as the consignor or consignee in a bill of lading contract who is not the owner of the goods being transported but who assumes the responsibility for payment of the transportation and other tariff charges for the account of the beneficial owner of the goods. The beneficial owner of the goods is normally an employee of the consignor and/or consignee. A freight forwarder tendering a shipment to a carrier in furtherance of freight forwarder operations is also a commercial shipper. The Federal government is a government bill of lading shipper, not a commercial shipper.
The person to whom the shipment is to be delivered.
The person from whom the shipment is picked up.
A written agreement or legally enforceable promise between two parties.
CP (Carrier Packed):
Articles packed into cartons or crates by the carrier, not the shipper.
This abbreviation stands for the rate or charge per 100 pounds.
D – MOVING TERMS
When a piece of property arrives at the destination in a condition different from pick-up.
Empty (unloaded) miles traveled by a driver in order to move his or her truck to pick up a paying load.
The shipper’s indication of the value declared for the possessions being shipped, thereby establishing the carrier’s maximum liability for loss or damage to the shipment. If no value is declared, liability is then controlled by the tariff under which the shipment is moved.
The failure to meet the terms of a contract.
Department of Transportation (DOT):
The federal agency which, through the Surface Transportation Board (STB) and Federal Motor Carrier Safety Administration (FMCSA), governs the interstate transportation industry, including movers of household goods.
Money paid by the buyer to the seller that secures the contract and protects the seller from breach of contract. This often is called a security deposit with regards to movers and their customers.
The agent designated in the destination area to be available to assist or provide information to you or the van operator regarding your shipment.
Disassembled by Owner (DBO):
Items are disassembled by the owner rather than by Wee-Move. Wee-Move is not responsible for the reassembly of these items.
When a customer changes the destination of their shipment after it is en route, transportation charges shall be calculated from the point of origin to the point at which the carrier is able to affect the diversion, plus the transportation charge from the diversion point to the new destination point.
E – MOVING TERMS
A charge to compensate the carrier for the additional labor required to move a shipment by way of an elevator. A written document used by the origin agent as a preliminary inventory of a shipment to determine approximate charges for weight, special services, mileage, rate, charges, etc.
Estimate/Order for Service:
A computation estimating the services and charges required to handle the transportation of goods, and an order to proceed with the transportation.
An agreement made in advance with your mover, which guarantees the total cost of the move based upon the quantities and services shown on the estimate. However, if you add additional items to your shipment or request additional services, you and your mover may: agree to abide by the original binding estimate, negotiate a new binding estimate or convert the binding estimate into a non-binding estimate.
This is what your mover believes the cost will be based upon the estimated weight of the shipment and the accessorial services requested. A non-binding estimate is not binding on the mover. The final charges will be based upon the actual weight of your shipment, the services provided, and the tariff provisions in effect. You must be prepared to pay 10 percent more than the estimated charges at delivery (110 Percent Rule).
Estimated Time of Arrival (ETA):
The estimated time the agent will arrive at origin/destination.
Exclusive Use of Vehicle:
Upon request and subject to availability, the customer may request and the carrier may provide an exclusive vehicle for a shipment.
An agreement with the mover to perform transportation by a set date in exchange for charges based upon a higher minimum weight.
Hourly labor charge (15-minute minimum) for performing any requested services for which specific fees are not published. This generally covers activities such as packing/unpacking owner’s furnished boxes and containers, etc.
Extra Pickup or Delivery:
Linehaul/transportation charge includes pickup from a single address and delivery to a single address. Additional charges are assessed for each stop requiring an additional pickup or delivery.
Extraordinary Value or High-Value Article:
An item whose value exceeds $100 per pound ($220 per kilogram). NOTE: These items should be disclosed to the mover to ensure that they are protected accordingly.
F – MOVING TERMS
Flight Charge / Fuel Surcharge:
A charge for carrying items up or down flights of stairs. Charges for these services may be in addition to the line-haul charges.
Flight Charge (Stair Carry):
An extra charge to compensate the carrier for the additional labor and time required to move a shipment up or down flights of stairs which lead to or from an origin or destination residence.
A trucking company that is paid to transport cargo belonging to others.
A defense protecting the parties in the event that a part of the contract cannot be performed due to causes that are outside the control of the parties and could not be avoided by the exercise of due care.
A company that arranges for truck transportation of cargo belonging to others, utilizing for-hire carriers to provide the actual truck transportation. A freight forwarder assumes responsibility for the cargo from origin to destination and usually takes possession of the cargo at some point during the transportation. Freight forwarders typically assemble and consolidate less-than-truckload shipments into truckload shipments at the origin, and disassemble and deliver shipments at destination.
Full Value Protection (FVP):
Under this option, the mover is liable for the replacement value of lost or damaged goods (as long as it doesn’t exceed the total declared value of the shipment). If you elect to purchase full value protection (FVP), and your mover loses, damages or destroys your articles, your mover must repair, replace with like items, or settle in cash at the current market replacement value, regardless of the age of the lost or damaged item. If the customer chooses an optional deductible, he or she assumes the loss up to the deductible amount. As noted above, this fee may be adjusted annually by your mover based on changes in the household furnishings element of the Consumer Price Index.
Alternatively, see Released Value.
G – MOVING TERMS
Government Bill of Lading Shipper:
Any person whose property is transported under the terms and conditions of a government bill of lading issued by any department or agency of the Federal government to the carrier responsible for the transportation of the shipment.
Weight of the van and its contents after your goods are loaded.
Guaranteed Pickup and Delivery Service:
An additional level of service featuring guaranteed dates of service. Your mover will provide reimbursement to you for delays. This premium service is often subject to minimum weight requirements.
H – MOVING TERMS
Explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. Many common household items are considered hazardous materials. These include nail polish remover, paints, paint thinners, lighter fluid, gasoline, propane cylinders, and automotive repair and maintenance chemicals.
High Value or Extraordinary Value Article:
Items included in a shipment valued at more than $100 per pound ($220 per kilogram). NOTE: These items should be disclosed to the mover to ensure that they are protected accordingly.
Household Goods (when used in connection with transportation):
The personal effects or property used, or to be used, in a dwelling, when part of the equipment or supplies of the dwelling. Transportation of the household goods must be arranged and paid for by the individual shipper or by another individual on behalf of the shipper. Household goods include property moving from a factory or store if purchased with the intent to use in a dwelling and transported at the request of the householder, who also pays the transportation charges.
I – MOVING TERMS
Any person who is the shipper, consignor, or consignee of a household goods shipment identified as such in the bill of lading contract. The individual shipper owns the goods being transported and pays the transportation charges.
Insurance-Related General Increase (IRR surcharge):
The carrier’s tariff provides for a percentage adjustment to the transportation charge (and storage in transit pickup and delivery) to aid in the recovery of the increased cost of carrier’s and van operator’s liability insurance expenses.
A move in which goods are transported from one point to another within the same state; no state borders are crossed.
The transportation of goods from one state to a different state (including outside the United States); OR between two places in one state THROUGH another state or place outside of the United States. See more on the FAQ page.
A detailed descriptive list of the items in the shipment and their condition before the van is loaded.
J – MOVING TERMS
K – MOVING TERMS
L – MOVING TERMS
Line Haul Charges:
The charges for the vehicle transportation portion of your move. These charges, if separately stated, apply in addition to the accessorial service charges.
Charge for carrying articles excessive distances between the mover’s vehicle and your residence. Charges for these services may be in addition to the line-haul charges.
A move that takes place over 450 miles. Long hauls are (generally) performed with tractor-trailers.
M – MOVING TERMS
Method of Payment:
Payment must be in the form of cash, traveler’s checks, money order, a bank cashier’s check or a credit card. Credit card payment must be pre-approved prior to loading. Personal checks are not accepted.
A company that provides truck transportation. There are two types of motor carriers: private and for-hire carriers.
N – MOVING TERMS
The gross weight minus the tare weight. You are entitled to a copy of the scale ticket to verify your shipment’s actual net weight.
Non-Allowable List (prohibited items):
The carrier will not accept shipment property that will contaminate or damage (i.e., bug infestations, chemicals, propane tanks, etc.) the carrier’s property or the property of other customers, nor will it remove items that would damage the article or the premises (i.e., furniture that will not fit through doorways). Further, the carrier will not accept liability for items of a perishable nature (food, wine collections, plants, etc.).
O – MOVING TERMS
The registration issued by a state or federal governmental entity authorizing a carrier to move household goods for compensation between designated geographical areas. A van line agent may also have its own separate “operating authority” issued by a state or federal governmental entity, to move shipments within a certain geographical area.
Order for Service:
The document authorizing the carrier to transport your household goods.
The number used to identify your shipment. It appears in the upper right corner of the Bill of Lading and on the Order for Service.
The agent designated in the origin area to be available for preliminary readying of the shipment before movement (such as packing cartons), or to provide information to you regarding your move.
Origin and Destination Service Charge:
A hundredweight rate that applies based on the weight of the shipment plus any weight additives and location where the shipment is picked up and delivered. The charges compensate the carrier for basic handling and servicing of the shipment and includes services such as elevator, stair, and excessive distance carries; piano and organ flight carries; additional transportation charge (ATC); basic appliance servicing (preparation of appliances to make them safe to ship); shipments moving transborder between the United States and Canada, and the import and export service charge.
Articles that are left behind due to insufficient space on a van, to be loaded on a second van for transportation and delivery.
Overtime Loading and Unloading Service:
If you request loading or unloading on a specific date which is a Saturday, Sunday or a holiday, an overtime charge based on the weight of your shipment is assessed. This is also true if you request the service to be performed after working hours (i.e., between 5 p.m. and 8 a.m.) on any weekday or when prevailing laws ordinances or landlord requirements will not allow loading/unloading during normal working hours on weekdays.
P – MOVING TERMS
PBO (Packed By Owner):
Articles packed into cartons or crates by the shipper, not the carrier.
Peak Season Rates:
Higher line haul charges applicable during the summer months.
Pickup and Delivery Charges:
Separate transportation charges applicable for transporting your shipment between the storage-in-transit warehouse and your residence.
A company that provides truck transportation of its own cargo, usually as part of a business that produces, uses, sells and/or buys the cargo being hauled.
Q – MOVING TERMS
R – MOVING TERMS
Charging by the hour, per person, per truck or per job.
Released Value (Basic Value):
This is the most economical protection option available. This no-additional-cost option provides minimal protection. Under this option, the mover assumes liability for no more than 60 cents per pound ($1.32 cents per kilogram), per article. Loss or damage claims are settled based upon the pound (kilogram) weight of the article multiplied by 60 cents per pound ($1.32 cents per kilogram). For example, if your mover lost or destroyed a 10-pound (4.54-kilogram) stereo component valued at $1,000, your mover would be liable for no more than $6.00. Obviously, you should think carefully before agreeing to such an arrangement. There is no extra charge for this minimal protection, but you must sign a specific statement on the bill of lading agreeing to it. Alternatively, see Full Value protection.
Second weighing of shipment performed at the destination at the shipper’s or the carrier’s request.
A long haul tractor-trailer that moves shipments long distance (which is generally considered over 450 miles).
S – MOVING TERMS
Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (SAFETEA-LU):
The Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (Public Law 109-59; SAFETEA-LU) is a funding and authorization bill that Congress passed in 2005 and enhanced existing federal authority over interstate movers.
The person (customer) whose goods are being moved.
A move that takes place under 450 miles. Short hauls are (generally) performed with straight trucks, although tractor-trailers can, and are, often employed to complete large short-haul moves.
Use of a smaller vehicle to provide service to residences that are not accessible to the mover’s normal linehaul equipment (large moving vans).
A truck, generally one half the size and capacity of a tractor-trailer. Straight trucks are single cab and body vehicles (as opposed to a tractor-trailer on which the cab can be separated from the trailer).
The temporary warehouse storage of your shipment pending further transportation, with or without notification to you. If you (or someone representing you) cannot accept delivery on the agreed-upon date or within the agreed-upon time period (for example, because your home is not quite ready to occupy), your mover may place your shipment into SIT without notifying you. In those circumstances, you will be responsible for the added charges for SIT service, as well as the warehouse handling and final delivery charges. However, your mover also may place your shipment into SIT if your mover was able to make delivery before the agreed-upon date (or before the first day of the agreed-upon delivery period), but you did not concur with early delivery. In those circumstances, your mover must notify you immediately of the SIT, and your mover is fully responsible for redelivery charges, handling charges, and storage charges.
Surface Transportation Board (www.stb.dot.gov):
This agency within the Department of Transportation regulates household goods carrier tariffs among other responsibilities.
The booking or origin agent examines (i.e., surveys, or visually inspects) the shipper’s goods to develop a cost estimate.
T – MOVING TERMS
Weight of the van and its contents before your goods are loaded.
A list (in whole or in part) containing rates, rules, regulations, classifications or other provisions related to a motor carrier’s transportation services. The Surface Transportation Board requires that a tariff contain three specific items. First, an accurate description of the services the mover offers to the public. Second, the specific applicable rates and service terms for services offered to the public. Third, the mover’s tariff must be arranged in a way that allows you to determine the exact rate(s) and service terms applicable to your shipment. Each mover publishes its own tariffs and these must be provided to you upon request.
Services performed by someone other than the carrier at your request or as required by Federal, state or local law.
U – MOVING TERMS
The removal of your goods from containers (boxes) and crates, and the disposal of such containers and packing materials.
V – MOVING TERMS
The degree of “worth” or dollar value of the shipment. The valuation charge compensates the mover for assuming a greater degree of liability than is provided for in its base transportation charges. All movers are required to assume liability for the value of goods that they transport. Most movers offer two levels of liability—basic and full value. “Basic value” is also referred to as “released value.”
Movers call all types and kinds of trucks used for moving “vans.” A van can be as small as a small Econo-line pack van or as large as a tractor-trailer.
The driver of the vehicle carrying your household goods.
W – MOVING TERMS
If you are unable to accept delivery of your shipment within the free waiting time (i.e., two hours) after notification of arrival at the destination, you may request waiting time until delivery can be made. There is a charge for the vehicle and manpower for each hour between 8 a.m. and 5 p.m. local time (excluding Sundays or state/national holidays). The alternative is unloading your shipment at an agent’s warehouse. You will have storage, handling, and delivery from warehouse expenses, and consequently, it may be less expensive to pay for waiting time if it is not for an excessive length of time. The carrier is not obligated to provide waiting time but may do so when it does not result in a delay in the delivery of other customers’ shipments or does not cause other undue inconvenience to the carrier.
One of Laredo’s most trusted carriers of household goods, founded in 2015 in Texas. A moving company comprised of the relocation of household goods through packing, shipping, and delivering personal or office items. Headquartered in Laredo, Texas.
Some articles included in a shipment (i.e., camper shells, boats, canoes, boat trailers, etc.) are comparatively light and occupy space in the van that is not commensurate with their weight. For instance, one might load 4,000 pounds of furniture and cartons in the space taken by a 1,500-pound boat. To compensate for this inequity, our tariff provides a schedule of additional weights for such articles.
A charge may be applicable each time storage-in-transit service is provided. Charges for these services may be in addition to the line-haul charges. This charge compensates the mover for the physical placement and removal of items within the warehouse.
X – MOVING TERMS
Y – MOVING TERMS
Your Rights and Responsibilities When You Move:
A government-required publication given to all COD customers by Wee-Move.